Pics aren't showing. But, sorry to hear that you had a bad experience. I've been a dealer for close to 10 years and always had great interactions. Could have been a new kid, bad day, some thing. Those are outsourced. Maybe got one with the flange on upside-down?
Either way, Jack runs the show and J Hall has been there for several years. Kid hangs it out on a pitbike, stupid amounts of air. Good luck.